Frequently Asked Questions
Everything you need to know about your Sanvi Jewels experience.
What materials are used in Sanvi Jewels products?
We use high-quality materials including 925 sterling silver, 18k gold plating, and ethically sourced gemstones to ensure lasting brilliance and durability.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-7 business days, while expedited options are available at checkout.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless defective.
How should I care for my jewelry?
To maintain shine, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place, preferably in the provided Sanvi Jewels pouch.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary based on the destination and will be calculated at checkout.
Are your payments secure?
Absolutely. We use industry-standard SSL encryption to protect your details. We accept all major credit cards, PayPal, and Apple Pay for a secure transaction.